Ride Cancellation


POST /v1/bookings/cancel

Rides booked on your platform can be cancelled before the ride is started. A valid cancellation reason needs to be sent in the request, which needs to be chosen by the user out of given options.

Request Parameters

Name Data Type Description Type Remark
booking_id string Reference ID for the ride sent in booking create response Payload Mandatory
reason string Reason selected by user Payload Mandatory
Authorization string Unique key for the partner Header Mandatory
X-APP-TOKEN string Unique key for the user (to be passed as Bearer token) Header Mandatory

Example Request

POST

https://devapi.olacabs.com/v1/bookings/cancel


{
 "booking_id":"CRN0000000",
 "reason":"My reason is not listed"
}

Headers: {
Authorization: Bearer 9b16121212f12ff12f12f1f12f1f12f2
x-app-token: fd5d46121212f12ff12f12f1f12f1f12f3a
}

Example Response (Success)


{
  "status": "SUCCESS",
  "request_type": "BOOKING_CANCEL",
  "header": "Success",
  "Text": "Your booking with CRN 0000000 has been cancelled successfully"
}

Example Response (Failure)

Already Cancelled


{
    "reason": "BOOKING_ALREADY_CANCELLED",
    "header": "Uh-oh!",
    "text": "Your booking has been already cancelled.",
    "request_type": "BOOKING_CANCEL",
    "status": "FAILURE"
}

Ride has already started


{
    "reason": "RIDE_IN_PROGRESS",
    "header": "Uh-oh!",
    "text": "You cannot cancel ongoing ride.",
    "request_type": "BOOKING_CANCEL",
    "status": "FAILURE"
}

Ride is already completed


{
    "reason": "BOOKING_ALREADY_COMPLETED",
    "header": "Uh-oh!",
    "text": "Your booking has been completed already.",
    "request_type": "BOOKING_CANCEL",
    "status": "FAILURE"
}

Note

  • The GET method for ride cancellation has been deprecated and the support will be discontinued in near future.



  • Ride Cancellation Reasons


    GET /v1/bookings/cancel/reasons

    A user needs to submit a reason for cancelling a ride.

    This API will give a list of all acceptable reasons for different categories based on the city (pickup_lat, pickup_lng). So it's possible to get different reasons for the same category with different pickup location.

    Note : For rental category the cancel reasons will be based on the sub_category. So if a user rents a mini then the valid cancel reasons will be that of mini based on the pickup location.

    Name Data Type Description Type
    category string ex: mini (valid are micro/mini/sedan/prime/lux/suv/share/rental) Payload
    pickup_lat float The latitude part of the pickup location. Payload
    pickup_lng float The longitude part of the pickup location. Payload
    Authorization string Authorization Token identifies the user Header
    X-APP-TOKEN string Key which identifies the partner Header

    Example Request

    GET

    https://devapi.olacabs.com/v1/bookings/cancel/reasons?category=mini&pickup_lat=12.9491416&pickup_lng=77.64298

    
    "headers": {
      "Authorization": "Bearer 6121212f12ff12f12f1f12f1f12ff",
      "X-APP-TOKEN": "6a6121212f12ff12f12f1f12f1f12f8c"
    }

    Example Response

    
    {
      "cancel_reasons": {
        "mini": [
          "Expected a shorter wait time",
          "Unable to contact driver",
          "Driver denied duty",
          "Cab is not moving in my direction",
          "My reason is not listed"
        ]
      },
      "cancellation_policies": {
        "mini": {
          "cancellation_charge": 50,
          "currency": "INR",
          "cancellation_charge_applies_after_time": 0,
          "time_unit": "minute"
        }
      }
    }
    

    Note

  • Reasons for same categories with different pickup location can be different.
  • Booking Cancel API expects a valid cancel reason for the given category.